With Visa and Mastercard Real-Time Feed, you get the transactions in real-time on Fyle. In rare cases, a transaction could be missing on Fyle if the Visa/Mastercard does not send it over to Fyle.
If you or your employees have transactions present on the credit card statement but are missing on Fyle, you can upload your credit card statement to import these missing transactions.
You can also reconcile by uploading your credit card statement to ensure all transactions are present on Fyle.
Follow the steps below:
Download your credit card statement from your bank portal in CSV, XLS, or XLSX format from your bank portal where you notice transactions are missing on Fyle.
On the Tasks page, attach the statement file by clicking on Upload.
Drag and attach the CSV or xlsx file from your device or click on the
+icon to browse the statement file from your device. Proceed to select a statement from your device and upload it onto Fyle.In the next step, we automatically take care of mapping the fields. Ensure all the fields present on the Statement are perfectly mapped with the system fields present on Fyle, including the Statement Period, etc. After checking the details, please click on Next
Based on the mapping, we identify the transactions that are present on the statement but are missing on Fyle based on the card numbers and the transactions in that Statement Period. You can see a Summary screen where we show the number of transactions present on the statement, Fyle, and the list of transactions missing on Fyle.
You can click on Import Transactions to import the missing transactions on Fyle. This ensures for that Statement Period, all transactions are present on Fyle.
Note:
We recommend you upload the entire statement received from your bank. Fyle will automatically identify the missing transactions and only import them.
While uploading the statement, ensure that all cards present in the statement are connected on Fyle already. If you have the cards that aren't present on Fyle yet, please upload a statement separately for those cards that are not connected to Fyle.
By default, the value of the Preferred Reconciliation Date is set to Post Date. Based on that date, we search for the transactions present on Fyle and identify the missing transactions on those cards. You can change this to Transaction Date from the Mapping screen.
For more information, please reach out to us at [email protected].