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Resolve your QuickBooks Desktop export errors

In this article, learn about the various QuickBooks Desktop export errors and how to resolve them

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Written by Product Team
Updated yesterday

Object "80000E7F-1741363479 => Uber Inc." specified in the request cannot be found. QuickBooks error message: Invalid argument. The specified record does not exist in the list.

What does this error mean?

This error typically occurs when the specified record (vendor, account, customer, or item) does not exist in your QuickBooks Desktop account. In other words, the integration is trying to use a record that doesn’t exist or is no longer active in your QuickBooks company file.

How to resolve this error?

This error can be simply resolved by ensuring the specified record (vendor, account, customer, or item) is present in your QuickBooks Desktop in the active state, or by replacing the record from the expense on Sage Expense Management.

There was an error when saving a CreditCardCharge. QuickBooks error message: This transaction action is not allowed for this user.

What does this error mean?

This error occurs when the integration is attempting to post the expense into an accounting period that is closed. If you're trying to export an older expense and if it's original accounting period is closed, then the integration will fail to export the expense.

How to resolve this error?

There are two ways to resolve this error.

  1. Open the period in QuickBooks Desktop to allow the credit card charge to sync, or

  2. Update the date on the expense in Sage Expense Management, changing the date to one in an open period

There was an error when saving a General Journal transaction. QuickBooks error message: You cannot use the sales tax account with a customer, employee, or other name.

What does this error mean?

This error typically occurs when an account of the type sales tax payable is used on an expense, then the expense should not have a customer/job also selected. QuickBooks Desktop does not allow a transaction against a customer/job also being coded to a sales tax payable account.

How to resolve this error?

To resolve this error, you may either remove the customer/job record from the expense on Sage Expense Management or replace the category with a non sales tax payable account on Sage Expense Management.

The "CreditCardCharge External GUID" field has an invalid value "{272ef67e-e30b-4c29-9695-d0e5e2aa56f6}". QuickBooks error message: A transaction's external guid must be unique.

What does this error mean?

This error occurs when the credit card expense being exported by the integration already exists in QuickBooks Desktop. In such cases, QuickBooks Desktop will not allow the integration to create a duplicate record and thus throws this error.

How to resolve this error?

To resolve this error, first check for the existing transaction in your QuickBooks Desktop account, and verify if the expense you're trying to export via the integration already exists.

  • If you do notice a duplicate, you may skip exporting the expense from Sage Expense Management.

  • If you don't notice a duplicate and want to go ahead with exporting the expense from Sage Expense Management, just edit the GUID (Globally Unique Identifier) of the transaction present in QuickBooks Desktop and ensure that the GUID's don't match.

The "billable status" field has an invalid value "NotBillable". QuickBooks error message: Target is not reimbursable.

What does this error mean?

This error typically occurs when the expense in Sage Expense Management is marked as billable and the account (category) selected on the expense does not allow billable expenses to be created in QuickBooks Desktop.
QuickBooks Desktop only allows certain account types such as Expense, Other Expense, or Cost of Good Sold accounts to have a billable status and account types such as Income or any other balance sheet accounts cannot be recorded as billable.

How to resolve this error?

There are two ways through which you can resolve this error,

  1. Change the account (category) type on the expense in Sage Expense Management or

  2. Mark the expense on Sage Expense Management as not billable

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