1. How do I get access to the Mastercard Real-time feed?

    You are eligible for the Mastercard Real-time Feed if you satisfy the following:

    1. Must be a Business or Enterprise Plan customer

    2. Home currency must be USD

    3. The company cards must be on the Mastercard network and must be issued by a US bank (any bank)

    4. You must've uploaded at least one card statement in the recent past

    Please go through this article to know more about the process.

  2. How can I connect a Mastercard to get the transactions on Fyle?

    Once Mastercard real-time feed is enabled, Once you have access to the real-time feed with Mastercard, you can connect the card easily from the Settings page on Fyle. Follow the steps mentioned here to connect your Mastercard to Fyle.
    You can remind your employees to add their Mastercards. Follow the steps mentioned here to remind your employees.

  3. Is Verification of the mobile number mandatory to get real-time feed?

    Yes. You can get real-time feed only after verifying your mobile number.

  4. Can I connect my Mastercard debit cards for real-time feed?

    Yes. You can connect your Mastercard debit card to Fyle to get real-time feed.
    If you have enrolled a debit card, please note that not all transactions with your enrolled debit card may be eligible for expense tracking including PIN-based purchases. Do not use a Personal Identification Number (PIN) when paying for your purchase, if you want the transaction to be available under this service.

  5. Can I connect my personal Mastercard for real-time feed?
    Mastercard real-time feed doesn't work for Personal cards.

  6. Will I get the real-time feed if my Mastercard is based in the US but my transaction happened outside the US?

    Yes. If your Mastercard is issued from a US bank and you make a transaction outside the US, you will get the real-time feed for those transactions.

  7. The food expenses being created by Mastercard don't include tips, as the tips are swiped later. Do we need to create two expenses for these two transactions?

    No. You don't need to create two expenses, for the food bill and tip.
    In this case, if the expense created by the first transaction (food bill) is not Approved (by Approvers), the transaction amount of the tip will get added to the expense from the food bill. There will be only one expense with an updated amount.

    For your understanding, two distinct operations happen when after you swipe your credit card: Authorization and Settlement. Please go through this article to understand the process.

  8. One of the employees who was using a Mastercard left the organization. Will the transactions sync to Fyle?
    Yes, currently Fyle doesn't disconnect the card if the cardholder is disabled. You (the administrator) have to disconnect the card manually.

Feel free to reach out to us at [email protected] for further queries.

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