Error: Customer 'General' specified is not valid
What does the error mean?
This error typically occurs when the selected customer in the expense has either been deleted or is marked as inactive on Sage Intacct. If the customer on Sage Intacct is not active, then the integration cannot create transactions.
How to solve the error?
To address this issue, you can reactivate the selected customer in Sage Intacct or replace it with a different active customer in the expense on Fyle.
Steps to re-activate disabled customers,
Go to Projects and click on Customers
Here you will find a list of all customers present in your Sage Intacct account
Search and open the customer you want to reactivate
Edit the Customer and change the status to Active
Save the changes and retry the export on Fyle!
