Error: The department '1500' is invalid
What does the error mean?
This error typically occurs when the department chosen in the expense has either been deleted or is marked as inactive on Sage Intacct. If the department on Sage Intacct is not active, then the integration cannot create transactions.
How to solve the error?
To address this issue, you can reactivate the selected department in Sage Intacct or replace it with a different active department in the expense in Fyle.
Steps to re-activate disabled departments,
Go to Company and click on Department
Here you will find a list of all departments present in your Sage Intacct account
Search and open the department you want to reactivate
Edit the department and change the status to Active
Save the changes and retry the export on Fyle!
Error: Department must be 1110-00 TS Admin. This value is auto-filled by Project
What does the error mean?
This error is experienced when a specific department has been assigned to a project in Sage Intacct. When you try to create a project-related expense in Fyle and a department that is not assigned to the project in Sage Intacct is entered then the integration will not be able to create a transaction in Sage Intacct.
How to solve the error?
There are two ways to solve this error and export to Sage Intacct successfully,
Edit the expense in Fyle and make sure the correct department is entered. When the right department value is entered, the integration can successfully create a transaction on Sage Intacct.
The project needs to be modified on Sage Intacct. The assigned department can either be replaced by the department entered in Fyle or any assigned departments can be completely deleted for the project. This change will ensure the integration is able to successfully create a transaction in Sage Intacct.
To make this change in Sage Intacct,Go to Projects from the menu
Open the list of projects
Search and open the project for which you intend to make the change
Scroll down to the Departments section
You may either change the assigned department or remove all assigned departments
Save the changes and retry the export on Fyle!
